{"id":1067,"date":"2022-04-08T21:46:49","date_gmt":"2022-04-08T20:46:49","guid":{"rendered":"https:\/\/reeft.com\/field-service-management\/"},"modified":"2025-05-05T09:23:50","modified_gmt":"2025-05-05T08:23:50","slug":"field-service-management","status":"publish","type":"page","link":"https:\/\/reeft.com\/en\/field-service-management\/","title":{"rendered":"Field Service Management"},"content":{"rendered":"<div id='av-layout-grid-1'  class='av-layout-grid-container av-c73um3-8c7cf53bca907688df4b6b7689ca87a2 entry-content-wrapper main_color av-flex-cells  avia-builder-el-0  el_before_av_one_fifth  avia-builder-el-first   container_wrap sidebar_right'  >\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-a9jzq3-525d7a841bf66c70454c81c97e2851a0\">\n.flex_cell.av-a9jzq3-525d7a841bf66c70454c81c97e2851a0{\nvertical-align:middle;\nbackground-color:#2d5168;\n}\n.responsive #top #wrap_all .flex_cell.av-a9jzq3-525d7a841bf66c70454c81c97e2851a0{\npadding:0 0 0 10% !important;\n}\n<\/style>\n<div class='flex_cell av-a9jzq3-525d7a841bf66c70454c81c97e2851a0 av-gridrow-cell av_one_half no_margin  avia-builder-el-1  el_before_av_cell_one_half  avia-builder-el-first  content-align-middle'  ><div class='flex_cell_inner'><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9996yz-3de3b359337751b156d16e2922e412c2\">\n#top .hr.hr-invisible.av-9996yz-3de3b359337751b156d16e2922e412c2{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-9996yz-3de3b359337751b156d16e2922e412c2 hr-invisible  avia-builder-el-2  el_before_av_hr  avia-builder-el-first  av-medium-hide av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-82uwzf-f168239c397ad65b52de1b8bc2fe82d1\">\n#top .hr.hr-invisible.av-82uwzf-f168239c397ad65b52de1b8bc2fe82d1{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-82uwzf-f168239c397ad65b52de1b8bc2fe82d1 hr-invisible  avia-builder-el-3  el_after_av_hr  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l1qwf6d3-4449b10900f5ff6662411c1f10a715fa\">\n#top .av_textblock_section.av-l1qwf6d3-4449b10900f5ff6662411c1f10a715fa .avia_textblock{\nfont-size:20px;\ncolor:#ffffff;\ntext-align:left;\n}\n<\/style>\n<section  class='av_textblock_section av-l1qwf6d3-4449b10900f5ff6662411c1f10a715fa '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2>Field Service Management<\/h2>\n<p><span style=\"font-weight: 400;\">Modern and digital field service management<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5uh6ln-6825384a6deb41d6e06850032ada1a7a\">\n#top .hr.hr-invisible.av-5uh6ln-6825384a6deb41d6e06850032ada1a7a{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-5uh6ln-6825384a6deb41d6e06850032ada1a7a hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_hr  av-medium-hide av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4ru5fv-1960e54f92859b1b951be53671f532a4\">\n#top .hr.hr-invisible.av-4ru5fv-1960e54f92859b1b951be53671f532a4{\nheight:55px;\n}\n<\/style>\n<div  class='hr av-4ru5fv-1960e54f92859b1b951be53671f532a4 hr-invisible  avia-builder-el-6  el_after_av_hr  avia-builder-el-last  av-medium-hide av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p>\n<\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-24ekvv-d21fd17299dd70419655070ffd073f39\">\n.flex_cell.av-24ekvv-d21fd17299dd70419655070ffd073f39{\nvertical-align:middle;\nbackground-color:#2d5168;\n}\n<\/style>\n<div class='flex_cell av-24ekvv-d21fd17299dd70419655070ffd073f39 av-gridrow-cell av_one_half no_margin  avia-builder-el-7  el_after_av_cell_one_half  avia-builder-el-last  content-align-middle avia-full-stretch'  ><div class='flex_cell_inner'><section  class='av_textblock_section av-l8d6soq1-ec95c43ad072efe41920079820ac681d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><div style=\"padding: 56.25% 0 0 0; position: relative;\"><iframe style=\"position: absolute; top: 0; left: 0; width: 100%; height: 100%;\" title=\"REEFT - Visual hos Stenh\u00f8j A\/S\" src=\"https:\/\/player.vimeo.com\/video\/747937238?texttrack= en\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/div>\n<p><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script><\/p>\n<\/div><\/section>\n<\/div><\/div><\/div><div id='after_grid_row_1'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1067'><div class='entry-content-wrapper clearfix'><div  class='flex_column av-3z1sn-af8c7bc8151027f4c4e46ba00cc1b448 av_one_fifth  avia-builder-el-9  el_after_av_layout_row  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div  '     ><\/div><\/p>\n<div  class='flex_column av-x8xlz-0dcf3d980c30b996d436b713447b825f av_three_fifth  avia-builder-el-10  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l1qwfqzw-1fb142641b8e3db9575afb4d94ce6a1c\">\n#top .av_textblock_section.av-l1qwfqzw-1fb142641b8e3db9575afb4d94ce6a1c .avia_textblock{\nfont-size:18px;\n}\n<\/style>\n<section  class='av_textblock_section av-l1qwfqzw-1fb142641b8e3db9575afb4d94ce6a1c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">We have gathered the last 25 years of experience and valuable feedback from our users and based on this we have created a newly developed product &#8211; version 2 of REEFTmobile, which we call <strong>REEFTmobile 2.0<\/strong>. The updated version of REEFTmobile builds on the best of the previous versions and introduces several new features that will bring your user experience to the next level. You get a better user interface that is more intuitive, making it easier and faster to navigate. With the new tools and smart solutions, your everyday life will become more efficient &#8211; and you can customize the experience to suit your needs.<\/p>\n<p style=\"text-align: center;\"><strong>REEFTmobile 2.0<\/strong> is aimed at service companies with <strong>mobile workers<\/strong>, especially those who want to optimize and streamline their fleet management and keep track of information and service history on all customer devices or fixed installations.<\/p>\n<p style=\"text-align: center;\">We created <strong>REEFTmobile 2.0<\/strong> to help companies and their employees digitize their service business while ensuring that the resources available within the company are used in the best possible way.<\/p>\n<p style=\"text-align: center;\">On this page you can get an insight into what the <strong>REEFTmobile 2.0<\/strong> solution consists of. We have organised the site into modules, each of which describes an area of the system. If you start from the top, you&#8217;ll get a complete overview, and you can watch a number of videos that show you the system in action.<\/p>\n<p style=\"text-align: center;\"><strong>Enjoy!<\/strong><\/p>\n<\/div><\/section><\/div>\n<div  class='flex_column av-q7hdr-9c0beeddb9b9a3dcb5c823ec23b473f3 av_one_fifth  avia-builder-el-12  el_after_av_three_fifth  el_before_av_one_fifth  flex_column_div  '     ><\/div>\n<div  class='flex_column av-m2tj3-09a31b22e783514da1aad90b2c2edbc4 av_one_fifth  avia-builder-el-13  el_after_av_one_fifth  el_before_av_three_fifth  first flex_column_div  column-top-margin'     ><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-g76pb-264c2c1d338bcb9f30e49f96eb24b6c7\">\n.flex_column.av-g76pb-264c2c1d338bcb9f30e49f96eb24b6c7{\nborder-radius:15px 15px 15px 15px;\nbackground-color:#5aa3d0;\n}\n<\/style>\n<div  class='flex_column av-g76pb-264c2c1d338bcb9f30e49f96eb24b6c7 av_three_fifth  avia-builder-el-14  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div avia-link-column av-column-link avia-link-column-hover  column-top-margin'    data-link-column-url=\"https:\/\/reeft.com\/en\/partners\/\"   ><a class=\"av-screen-reader-only\" href=https:\/\/reeft.com\/en\/partners\/ >Follow a manual added link<\/a><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2a8okyc-73c034ed3e0b267e92133438af7c226f\">\n#top .hr.hr-invisible.av-l2a8okyc-73c034ed3e0b267e92133438af7c226f{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-l2a8okyc-73c034ed3e0b267e92133438af7c226f hr-invisible  avia-builder-el-15  el_before_av_textblock  avia-builder-el-first  av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2a8hqz8-728cf024b86d3bcab290313bb80074b5\">\n#top .av_textblock_section.av-l2a8hqz8-728cf024b86d3bcab290313bb80074b5 .avia_textblock{\ncolor:#ffffff;\ntext-align:center;\n}\n<\/style>\n<section  class='av_textblock_section av-l2a8hqz8-728cf024b86d3bcab290313bb80074b5 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h3 style=\"text-align: center;\">Find our REEFTmobile partners here<\/h3>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-15bw5b-ba85ea07ccdfba8248737607e76d59b5\">\n#top .hr.hr-invisible.av-15bw5b-ba85ea07ccdfba8248737607e76d59b5{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-15bw5b-ba85ea07ccdfba8248737607e76d59b5 hr-invisible  avia-builder-el-17  el_after_av_textblock  avia-builder-el-last  av-small-hide av-mini-hide'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><\/p><\/div>\n<div  class='flex_column av-7fdvj-85c189402e4ee28783392b52ee03286a av_one_fifth  avia-builder-el-18  el_after_av_three_fifth  el_before_av_one_full  flex_column_div  column-top-margin'     ><\/div>\n<div  class='flex_column av-1v9wdj-a1e7fa93a832fbc199df1a54e60b52be av_one_full  avia-builder-el-19  el_after_av_one_fifth  el_before_av_section  avia-builder-el-last  first flex_column_div  column-top-margin'     ><div  class='tabcontainer av-l1qwvz7a-0a4b0ad04cbfd15860321d7faeedae58 sidebar_tab sidebar_tab_left  avia-builder-el-20  avia-builder-el-no-sibling  player border solid border-color black border-width px noborder_tabs'>\n<section class='av_tab_section av_tab_section av-l1qwpzer-c68189ef4ca9b35facfb95ffba1ea146'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-1-tab' class='tab active_tab' role='tab' aria-selected=\"true\" tabindex=\"0\" data-fake-id='#tab-id-1' aria-controls='tab-id-1-content'  itemprop=\"headline\" >INTRODUKTION<\/div><div id='tab-id-1-content' class='tab_content active_tab_content' role='tabpanel' aria-labelledby='tab-id-1-tab' aria-hidden=\"false\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>With our REEFTmobile solution, you get two powerful tools at your disposal:<\/p>\n<p>Planner is the administrative tool used at home in the company. With Planner, you always have an overview of the tasks that need to be carried out for customers, and it&#8217;s quick and easy to create and schedule new tasks.<\/p>\n<p>REEFTmobile Touch App (Android, iOS, and PC), which is a digital tool and aid for all field workers. With the app, there is always a full overview and information about the tasks to be performed. There is easy access to customers&#8217; service history and the possibility to register hours, materials, and create documentation and quality assurance.<\/p>\n<p>The Planner and Touch App are closely connected and everything registered in one place is immediately updated and visible in the other. This ensures easy and close interaction between the planning in the office and the employees who drive out to the customers.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwr0qh-b822daba732eee2e272269cb847c79ba'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-2-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-2' aria-controls='tab-id-2-content'  itemprop=\"headline\" >PLANNER<\/div><div id='tab-id-2-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-2-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>Effective planning and a good overview require digital tools that are easy to use and provide quick access to the information you need. With the new calendar view feature, you can keep track of when new tasks are created, which tasks are already scheduled, and much more.<\/p>\n<p>Who is the customer? Which of the customer&#8217;s devices should be worked on? What is the task that needs to be done? Which employee will be doing the task? How long will it take to complete? When is there time to complete the task?<\/p>\n<p>This is all important information that is relevant for planning but can also be a challenge to keep track of as the number of employees and tasks grows.<\/p>\n<p>With REEFT Planner, all this information is collected digitally, making the processing of new and existing tasks much more efficient. The risk of errors is reduced, and it becomes easy to ensure the full utilization of employees&#8217; time. The previous Management Console has been incorporated into Planner, so it is now possible to do all setup in one place &#8211; and there are several new attributes.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwrure-82747617e2e366901199b932984dde76'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-3-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-3' aria-controls='tab-id-3-content'  itemprop=\"headline\" >TOUCH APP<\/div><div id='tab-id-3-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-3-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>As a service technician, the focus is on the work and craftsmanship. It&#8217;s the joy of using your hands and head to deliver high-quality service that matters. That&#8217;s why it&#8217;s also important that the digital tools are intuitive, easy to use, and can provide the service technician with information and help that makes work and everyday life easier. Then there is support for digitization from the start.<\/p>\n<p>This is the focal point of our REEFT Touch App.<\/p>\n<p>With the REEFT Touch App, there&#8217;s no more pen and paper, and no longer the need to keep track of tasks, timesheets, materials, and documentation in paper format. We&#8217;ve put it all together in one easy-to-use solution that allows the service technician to access service history and detailed information about each customer and service unit.<\/p>\n<p>The service technician is therefore always well-prepared and equipped for the tasks at hand. When the workday is over, the registrations are quickly completed. This results in happy employees who can spend more of their time on work and good service.<\/p>\n<p>The Touch App and Planner are closely connected and everything registered in one place is immediately updated and visible in the other. This ensures easy and close interaction between the planning in the office and the employees driving out to customers.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwsjmw-ac96de759f0a3012dd0ff2cf56435737'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-4-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-4' aria-controls='tab-id-4-content'  itemprop=\"headline\" >SERVICE UNIT<\/div><div id='tab-id-4-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-4-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>It is now possible to find all information about the service units related to the customer, including geographical location, machine type, and when it is convenient for the customer to get service. Good customer relations and in-depth knowledge of each customer are important parts of providing professional service.<\/p>\n<p>Depending on the industry, customers may have machines, plants, installations, equipment, or similar, which means that the work performed, and the things recorded are not only related to the customer but also to the individual service units. This requires that the company and its employees have an efficient system to help keep track of all this information. A new feature<\/p>\n<p>in REEFTmobile 2.0 is the possibility to create a configuration for your customers, but also for the service units.<\/p>\n<p>That&#8217;s exactly what REEFTmobile can do!<\/p>\n<p>The system is designed so that users can quickly and easily get an overview of each customer relationship, and access detailed information and service history for each of the customer&#8217;s service units. The individual service units can even be configured so that the information in them is tailored to each company and the industry they work. You can customize at the company level and set up the system according to each customer&#8217;s needs.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwsq0n-83cf34671a15307619656101ef1abec3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-5-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-5' aria-controls='tab-id-5-content'  itemprop=\"headline\" >GPS AND FLEET MANAGEMENT<\/div><div id='tab-id-5-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-5-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>Professional service means fast response times and resolving customer issues in the shortest possible time. Wasted time and waiting time cost a lot of money. Not only for customers when their equipment malfunctions, but also for the service companies themselves if the right person is not chosen for the job.<\/p>\n<p>With the GPS module in REEFTmobile and the installation of REEFT&#8217;s GPS trackers in the service vehicles, there is an overview of all employees&#8217; locations. The map view is an integrated part of the Planner, where you can quickly search for customers and their service units and see which employee is closest. This significantly reduces response time and driving costs, while guaranteeing customers the shortest possible time from breakdown to resumption of service.<\/p>\n<p>All addresses, times, driving times, and distances are stored in the system, making it easy to quickly reconcile the information with the tasks performed. This provides transparency and documentation for driving and driving time &#8211; both internally and externally.<\/p>\n<p>The GPS module also provides an overview of all existing tasks and their locations, making it easy to find new tasks nearby if an employee has spare time. If a service technician needs urgent assistance from a colleague, it&#8217;s also easy to see who is closest and can respond quickly.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwt63p-83fe6cce0ce1d0e53d59acdfde533141'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-6-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-6' aria-controls='tab-id-6-content'  itemprop=\"headline\" >MATERIALS REGISTRATION<\/div><div id='tab-id-6-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-6-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><div class=\"wpb_text_column wpb_content_element thegem-vc-text thegem-custom-625038b84d654299\">\n<div class=\"wpb_wrapper\">\n<p>Spare parts and materials can make all the difference when it comes to providing fast and efficient service. A single spare part can be the difference between a breakdown being fixed quickly or the customer having to wait longer before operations can resume.<\/p>\n<p>However, stocking spare parts can be a major financial burden for most service companies. That&#8217;s why it&#8217;s important to have an overview and insight into your inventory, so you know that the right things are in stock in the right quantities.<\/p>\n<p>With REEFTmobile, each service technician can be assigned a storage location. This means that there is always an overview of what spare parts and materials are in each service vehicle, and stock levels and consumption registration are part of the integration with the ERP system. This means that there is always an overview of what is in each service vehicle at home in the company.<\/p>\n<p>When a service technician registers a customer&#8217;s consumption, REEFTmobile ensures that it is automatically done from the right service vehicle, and the information is sent back to the ERP system immediately. From the Touch app, it is even possible to see where a specific spare part is in stock. If you need a specific spare part yourself, you can quickly see which of your colleagues has it in their service vehicle. It is also possible to find alternatives for discontinued products and there is improved handling of service units.<\/p>\n<p>A new feature in REEFTmobile is that you can also scan materials with the camera and be notified immediately if an item is discontinued or replaced by another. You can easily see pictures and descriptions of the item, and if you don&#8217;t have the item in stock, you can quickly find out who has it so you can get the part you need without delay.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwtkwb-103a5c35ac8370263c83c2ea8455b05e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-7-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-7' aria-controls='tab-id-7-content'  itemprop=\"headline\" >TIME REGISTRATION<\/div><div id='tab-id-7-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-7-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>As a service and craftsman company, a large part of your earnings are based on the sale of services and hours. That&#8217;s why it must be quick and easy to work with time registration &#8211; both for the company&#8217;s administration and for the field staff.<\/p>\n<p>With REEFTmobile, we have created an efficient system that provides an overview of the number of hours, overtime, supplements, vacation, time off in lieu, illness, etc. for the company&#8217;s service employees. Everything is handled digitally and is an integrated part of both Planner and Touch App.<\/p>\n<p>When employees&#8217; time registration is digitized, it means that the administration no longer must wait for the information or spend time manually entering time registrations filled out on paper. The information is sent from the Touch app for approval in the Planner the moment it is completed by each employee.<\/p>\n<p>This means that completed tasks can be invoiced much faster and there is always an overview of whether all timesheets have been completed and sent. This reduces errors and ensures that all employees&#8217; hours are invoiced.<\/p>\n<p>A new feature in REEFTmobile 2.0 allows you to apply hours to a task\/case without starting a time registration. You can easily get an overview of who has worked on the case, their time spent and see which days the order is split up. So, you have the full overview in one place.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwtyx5-8eb0d81988c9127487e067abb6c04a3a'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-8-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-8' aria-controls='tab-id-8-content'  itemprop=\"headline\" >JOB REPORTS AND CHECKLISTS<\/div><div id='tab-id-8-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-8-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>As a service company, you often need to be able to document your work. This is especially a requirement if you work with statutory inspections, but documentation is generally an effective way to create transparency and insight into the services provided to customers.<\/p>\n<p>With REEFTmobile, job reports and individual checklists can be generated automatically every time a task is completed. The system collects and saves various information about the work that has been done and creates a Job Report and a Checklist in PDF format.<\/p>\n<p>The content of the checklists can be targeted to the specific types of work performed, and both job reports and checklists can be distributed to customers automatically by email.<\/p>\n<p>With REEFTmobile you get full control and flexibility. The system offers templates that make it easy for you to set up and manage your tasks yourself. You can share jobs between multiple people, while REEFTmobile automatically keeps track of shared documents and materials so everything is in one place. You can also send job reports to multiple recipients, use checklists to ensure overview and quality, and even configure everything to suit your needs.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-maat8mil-b937c066ae3fdce8ee08bacff1596bf2'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-9-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-9' aria-controls='tab-id-9-content'  itemprop=\"headline\" >DOCUMENTATION<\/div><div id='tab-id-9-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-9-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p>With REEFTmobile 2.0, we introduce an upgraded documentation platform with improved image handling and a host of new features that give you full control.<\/p>\n<p>New features include the ability to add images to materials, take pictures directly on your checklist, and add files and images on customers and service units. This provides more detailed and professional documentation for your customers.<\/p>\n<p>You can also be notified if the item is discontinued or replaced by another. If you don&#8217;t have the item in stock yourself, you can see who does and obtain the part.<\/p>\n<p>Finally, REEFTmobile 2.0 also allows the technician to add checklists to the order to share with other technicians. In this process, all documentation is preserved in the history so you can easily track who added what and when it was done.<\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwu6kr-fd5f79dc3a1e4a9a61ddd07df0b1bc15'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-10-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-10' aria-controls='tab-id-10-content'  itemprop=\"headline\" >CUSTOMER PORTAL<\/div><div id='tab-id-10-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-10-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">REEFTmobile is designed with a focus on managing customers&#8217; service items and on being able to register and store information about the individual items when working with them. Up-to-date service histories and details about the items are always available during everyday work. This creates a strong platform for both the scheduling and work of service engineers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That information is not only valuable for the service company. It can be just as valuable for the customers. It creates an overview and insight into all the customer\u2019s service items and it shows what work has been done on them and when the next service is due. If the customer is subject to various statutory inspections of their items, it is crucial to be able to present the information and documentation when the Danish Working Environment Authority visits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is why we have created the REEFTmobile Customer Portal.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is a web-based solution that enables service companies using REEFTmobile to offer their customers online access to all information and documentation about their service items. Service reports, checklists, photos, etc. are available 24\/7 and can be accessed and displayed when needed. This helps customers in managing e.g. statutory inspections and at the same time creates a stronger bond between the service company and individual customers.<\/span><\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwuetr-65f35dbfef4eb3576801c049453c5dcf'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-11-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-11' aria-controls='tab-id-11-content'  itemprop=\"headline\" >STATISTICS<\/div><div id='tab-id-11-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-11-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">REEFTmobile contains a lot of data. This is data that is continuously collected as the system is used and provides valuable insight into how a service company uses its resources.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">How well is the employees&#8217; time utilised? How much time is spent on warranties\/complaints and how much is invoiced? How much is driving time and how much is working time? How many overtime hours are there compared to normal hours. Most importantly, how do these things evolve over time?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The above are only examples, because there are no limits to how the data in the system can be utilised. A common thread is that all the information can be used as a starting point for optimising your service business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">REEFTmobile contains a comprehensive statistics database, which is linked to the well-known reporting tool myDBR, which has been fully integrated as a module in Webplanner.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Based on SQL programming, with the REEFTmobile statistics module it is possible to create reports and visualisations that create valuable insight into operations. This means it is no longer guesswork where optimisations can be achieved, the REEFTmobile system can tell you<\/span><\/p>\n<\/div><\/div><\/section>\n<section class='av_tab_section av_tab_section av-l1qwunwi-c6cee79e3d9a6428c310365b37d24945'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div id='tab-id-12-tab' class='tab' role='tab' aria-selected=\"false\" tabindex=\"0\" data-fake-id='#tab-id-12' aria-controls='tab-id-12-content'  itemprop=\"headline\" >INTEGRATION<\/div><div id='tab-id-12-content' class='tab_content' role='tabpanel' aria-labelledby='tab-id-12-tab' aria-hidden=\"true\"><div class='tab_inner_content invers-color'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">REEFTmobile integrates with a wide range of ERP systems, so no matter which one your company uses, it is possible to add REEFTmobile and strengthen the service business with a modern and value-creating digital platform.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-1132 size-full\" src=\"https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2.png\" alt=\"\" width=\"4400\" height=\"1801\" srcset=\"https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2.png 4400w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-300x123.png 300w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-1030x422.png 1030w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-768x314.png 768w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-1536x629.png 1536w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-2048x838.png 2048w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-1500x614.png 1500w, https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2-705x289.png 705w\" sizes=\"auto, (max-width: 4400px) 100vw, 4400px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In addition to the above, REEFTmobile includes modern web services so that other types of integrations can easily be established. You can find a list of <\/span><a href=\"https:\/\/reeft.com\/find-samarbejdspartner\/reeftmobile-samarbejdspartnere\/\"><span style=\"font-weight: 400;\">our partners here<\/span><\/a><span style=\"font-weight: 400;\">. You are also welcome to contact REEFT directly by calling +45 70 210 211 or emailing <\/span><a href=\"mailto:info@reeft.dk\"><span style=\"font-weight: 400;\">info@reeft.dk<\/span><\/a><span style=\"font-weight: 400;\"> and we will help you find the right partner for your company.<\/span><\/p>\n<\/div><\/div><\/section>\n<\/div><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uj73b-bf9eeeecaef99d95827fe1c4934bd085\">\n.avia-section.av-uj73b-bf9eeeecaef99d95827fe1c4934bd085{\nbackground-color:#deecf5;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-uj73b-bf9eeeecaef99d95827fe1c4934bd085 main_color avia-section-default avia-no-border-styling  avia-builder-el-21  el_after_av_one_full  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1067'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-qzaxb-682b414578d2a5cdba620332b2e69707 av_one_fifth  avia-builder-el-22  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div  '     ><\/div><div  class='flex_column av-lk2dj-89e120a57b1b9a50f498a8c27d5b95a5 av_three_fifth  avia-builder-el-23  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fw96n-d9750c9fb0a153201658a84cc9b45217\">\n#top .av_textblock_section.av-fw96n-d9750c9fb0a153201658a84cc9b45217 .avia_textblock{\nfont-size:16px;\n}\n<\/style>\n<section  class='av_textblock_section av-fw96n-d9750c9fb0a153201658a84cc9b45217 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\"><span style=\"font-weight: 400;\">For many companies, investing in a modern field service management system is a big decision. However, it is also a decision that will clearly have a positive impact on the company&#8217;s finances. The investment in a REEFTmobile system is typically recouped in <\/span><b>1 to 1.5 years<\/b><span style=\"font-weight: 400;\"> and afterwards the system helps ensure efficient operations and earnings, every day and for many years to come.<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\">With REEFTmobile, many practical and administrative processes are optimised and digitised, including companies&#8217; fleet management. This means that employees can save valuable time and work more efficiently, allowing more hours and materials to be invoiced quickly and correctly and that the risk of errors and omissions is minimised. This has a direct impact on the company\u2019s finances and helps ensure maximum earnings from the company&#8217;s activities.<\/span><\/p>\n<\/div><\/section><\/div><div  class='flex_column av-917nz-c377ffdfb08a70563a40a37b68a94aa7 av_one_fifth  avia-builder-el-25  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  '     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-1llr73-7e89edc2e081b3a542b277eba08c1ed0 main_color avia-section-default avia-no-border-styling  avia-builder-el-26  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1067'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1fjzov-f1a38f778ace44f9d0fcce69079f6bd9\">\n#top .hr.hr-invisible.av-1fjzov-f1a38f778ace44f9d0fcce69079f6bd9{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-1fjzov-f1a38f778ace44f9d0fcce69079f6bd9 hr-invisible  avia-builder-el-27  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-4cykf-bc4e431076f36e8be655f71bd15f1e31 main_color avia-section-default avia-no-border-styling  avia-builder-el-28  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1067'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-147fcv-3e64eafaff57620964ac6512a5473792 av_one_fifth  avia-builder-el-29  el_before_av_one_fifth  avia-builder-el-first  first flex_column_div  '     ><\/div><div  class='flex_column av-eba9b-9c1408e4bcc5aa0a9533bfe8fd9e800f av_one_fifth  avia-builder-el-30  el_after_av_one_fifth  el_before_av_two_fifth  flex_column_div  '     ><section  class='avia-team-member av-l1rxis46-60af39012db0cb0ec531bbef1e70f863  avia-builder-el-31  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><div class=\"team-img-container\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2491 avia-img-lazy-loading-not-2491 avia_image avia_image_team' src=\"https:\/\/reeft.com\/wp-content\/uploads\/2024\/10\/thomas.png\" alt='Thomas Andersen'  itemprop=\"image\"   height=\"300\" width=\"300\" srcset=\"https:\/\/reeft.com\/wp-content\/uploads\/2024\/10\/thomas.png 300w, https:\/\/reeft.com\/wp-content\/uploads\/2024\/10\/thomas-80x80.png 80w, https:\/\/reeft.com\/wp-content\/uploads\/2024\/10\/thomas-36x36.png 36w, https:\/\/reeft.com\/wp-content\/uploads\/2024\/10\/thomas-180x180.png 180w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><div class=\"team-social\"><div class=\"team-social-inner\"><span class='hidden av_member_url_markup linkedin'  itemprop=\"url\" >https:\/\/www.linkedin.com\/in\/thomashertzandersen\/<\/span><a href='https:\/\/www.linkedin.com\/in\/thomashertzandersen\/' class='avia-team-icon av-b1nov-4e5486f84a3d414878753b622e1c4023 linkedin avia-iconfont avia-font-entypo-fontello' rel='v:url' data-avia-tooltip=\"Opret forbindelse her\" target='_blank' data-av_icon='\ue8fd' data-av_iconfont='entypo-fontello' ><\/a><\/div><\/div><\/div><h3 class='team-member-name '  itemprop=\"name\" >Thomas Andersen<\/h3><div class='team-member-job-title '  itemprop=\"jobTitle\" >Managing Director & Partner<\/div><div class='team-member-description '  itemprop=\"description\" ><p>+45 40 29 52 10<br \/>\ntha@reeft.com<\/p>\n<\/div><span class='hidden team-member-affiliation'  itemprop=\"affiliation\" >REEFT<\/span><\/section><\/div><div  class='flex_column av-z318n-c1dea19f62f2ad9198a517b0af1be057 av_two_fifth  avia-builder-el-32  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l1qyeeo2-389210dc0c0f5d090e221d3ae974b666\">\n#top .av_textblock_section.av-l1qyeeo2-389210dc0c0f5d090e221d3ae974b666 .avia_textblock{\nfont-size:18px;\n}\n<\/style>\n<section  class='av_textblock_section av-l1qyeeo2-389210dc0c0f5d090e221d3ae974b666 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Want to know more about REEFTmobile and the opportunities for your company?<br \/>\n<\/span>Then contact our managing director &#038; partner Thomas Andersen by emailing <a href=\"mailto:%20tha@reeft.com\">tha@reeft.dk<\/a>\u00a0or calling +45\u00a040 29 52 10.<\/p>\n<p><span style=\"font-weight: 400;\">You can also see how we have helped other companies with REEFTmobile under our <\/span><a href=\"https:\/\/reeft.com\/en\/references\/\"><span style=\"font-weight: 400;\">references here<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><\/section><\/div><div  class='flex_column av-lz6cv-9603c227eae2c3df536d74a63175352c av_one_fifth  avia-builder-el-34  el_after_av_two_fifth  avia-builder-el-last  flex_column_div  '     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_4'  class='avia-section av-dvyk7-e68ac159d58943f13703eece83c7b378 main_color avia-section-default avia-no-border-styling  avia-builder-el-35  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1067'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-9qfuf-fcf58ff9b15aebd1c72b1be5f08d5e9b\">\n#top .hr.hr-invisible.av-9qfuf-fcf58ff9b15aebd1c72b1be5f08d5e9b{\nheight:5px;\n}\n<\/style>\n<div  class='hr av-9qfuf-fcf58ff9b15aebd1c72b1be5f08d5e9b hr-invisible  avia-builder-el-36  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_4'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-1067'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1067","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Field Service Management - REEFT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reeft.com\/en\/field-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Field Service Management - REEFT\" \/>\n<meta property=\"og:url\" content=\"https:\/\/reeft.com\/en\/field-service-management\/\" \/>\n<meta property=\"og:site_name\" content=\"REEFT\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-05T08:23:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/reeft.com\/wp-content\/uploads\/2022\/05\/Logobilleder-2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"4400\" \/>\n\t<meta property=\"og:image:height\" content=\"1801\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"16 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/reeft.com\\\/en\\\/field-service-management\\\/\",\"url\":\"https:\\\/\\\/reeft.com\\\/en\\\/field-service-management\\\/\",\"name\":\"Field Service Management - 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