The working day at Intego has been streamlined
Thanks to REEFTmobile, the nationwide company Intego has taken another step towards digitized and improved processes and a more efficient working day.
At Intego, the focus is on improving processes. This was also the case three years ago when the search began for an electronic solution for handling tasks and cases both internally and at the customers.
– The reality in our company meant that we had a lot of papers in the service cars that first had to be filled in manually and that then once a week had to be handed in at the office after which they had to be processed manually once again. We knew that we could handle this more professionally. We therefore decided to switch to an electronic way of doing this as we glimpsed an opportunity of streamlining the process, says Morten Christensen, IT manager at Intego, and adds:
– At the same time, we wanted to carry out the statutory inspections at our customers in a faster and more efficient way. The process of filling in the paperwork, handling it in at our office from where it was scanned and sent to the customer was too slow and troublesome. Therefore, we wanted a digitization of the processes from planning inspections to document management of the inspections at the customer.
Intego is one of Denmark’s most specialized and customer-oriented companies within total electrical engineering solutions for industry, infrastructure and business.
The nationwide company has more than 550 employees. Many of the employees are service managers and field engineers, of whom REEFTmobile has become a faithful companion during the working day. The choice fell on REEFT as Intego back in 2013 had to switch to an electronic solution to digitize and streamline their paperwork.
– Together with REEFT, we did some brainstorming – and after a test period in a small group, there was no doubt that REEFTmobile would make up the perfect solution to us, Morten Christensen says and adds:
– With REEFTmobile, we can send out tasks to our service managers and field engineers who can easily keep track of the tasks. At the same time, they can fill in their forms electronically so that they are in the system immediately which among others means that our finance department can see when a given task has been finished and consequently send out invoices faster. Finally, we are faster at presenting the result of the statutory inspections we perform at our customers.
Improved customer service and fewer errors
The nationwide company has more than 550 employees. Many of the employees are service managers and field engineers, of whom REEFTmobile has become a faithful companion during the working day. The choice fell on REEFT as Intego back in 2013 had to switch to an electronic solution to digitize and streamline their paperwork.
– Together with REEFT, we did some brainstorming – and after a test period in a small group, there was no doubt that REEFTmobile would make up the perfect solution to us, Morten Christensen says and adds:
– With REEFTmobile, we can send out tasks to our service managers and field engineers who can easily keep track of the tasks. At the same time, they can fill in their forms electronically so that they are in the system immediately which among others means that our finance department can see when a given task has been finished and consequently send out invoices faster. Finally, we are faster at presenting the result of the statutory inspections we perform at our customers.
Thanks to REEFTmobile, the working day is now considered easier among both service managers and field engineers. The service managers have an overview of the field engineers, while the field engineers as an example can take and attach pictures of the individual cases and in that way always guarantee documentation and consequently avoid misunderstandings.
– Overall, we can say that REEFTmobile has ensured that our working day is now more efficient, Morten Christensen says.
