Field Service Management

REEFTmobile

Modern and digital field service management

REEFTmobile is intended for service companies with a mobile workforce and for those who want to optimise and streamline their fleet management and keep track of information and service histories on all their customers’ service items or fixed installations.

We have created REEFTmobile because we want to help companies and their employees digitise their service business and at the same time ensure that the resources available in the companies are utilised in the best conceivable way.

On this page, you can get an insight into what the REEFTmobile solution consists of. We have divided the page into modules, each of which describes an area of the system. Starting from the beginning, you will get a complete review of each module.

Enjoy!

Find our REEFTmobile partners here

INTRODUKTION

Our REEFTmobile solution gives you two powerful tools:

Webplanner, the administrative tool for use in the company’s office. With Webplanner you always have an overview in the field of the jobs to be done for customers and it is quick and easy to create and schedule new jobs.

REEFTmobile Touch App (Android, iOS and PC), a digital tool and aid for all employees working in the field. With this app, you always have a complete overview and information relating to the jobs to be performed. There is easy access to customers’ service histories and the possibility to register time, materials and to create documentation and quality assurance.

Webplanner and Touch App are intricately connected and everything that is registered in one is immediately updated and visible in the other. This ensures an easy and close interaction between the scheduling in the office and the employees working with customers in the field.

WEBPLANNER

Efficient scheduling and good overview requires digital tools that are easy to use and provide quick access to the necessary information. This applies when creating new jobs and when keeping track of jobs that have already been scheduled.

Who is the customer? Which of the customer’s service items needs working on? What is the job to be done? Which employee should do the job? How long will it take to do the job? When is there time to do the job?

These are all important pieces of information that are relevant for scheduling but which can also be a challenge to keep track of as the number of employees and jobs grows.

With REEFT Webplanner, all the information is brought together digitally, making the processing of new and existing jobs more efficient. The risk of errors is reduced and it becomes easy to ensure optimal utilisation of employees’ time.

At the same time, customers will experience a better service and faster response time upon first contact as the company that uses REEFT Webplanner has all the necessary information available with just a few clicks.

TOUCH APP

For service engineers, the focus is on the skilled work. It is the joy of being able to use their hands and their head to deliver a high-quality service that matters. For this reason, it is also important that the digital tools are intuitive, easy to use and can provide service engineers with information and help that makes their work and everyday life easier. So there is support for the digitisation from the beginning.

This is the focal point of our REEFT Touch App.

With the REEFT Touch App, it is time to say goodbye to pen and paper and goodbye to keeping track of jobs, time, materials and paperwork. We have brought everything together in a simple, user-friendly solution, which at the same time gives service engineers the opportunity to access service histories and detailed information about each customer and service item.

Service engineers are always well prepared and equipped for the jobs that need to be done. When the working day is over, the record-keeping is quickly over too. This means happy employees who can spend more of their time working and providing a great service.

SERVICE ITEMS DATABASE

Good customer relations and an in-depth knowledge of each customer are an important part of being able to provide a professional service. The information about the customers cannot stand in isolation because at each customer’s site, work is also performed on specific service items.

Depending on the industry, customers have machines, systems, installations, equipment and so on. This means that the work performed and the information registered relate not only to the customer but also to the specific service items. This requires the company and its workforce to have an efficient system that can help keep track of all that information.

That is exactly what REEFTmobile can do!

The system is designed so that users can easily and quickly create an overview of the particular customer relationship and access detailed information and service histories for each of the customer’s service items. The service items database can be configured so that the information in it precisely matches each individual company and the industry in which it works.

GPS AND FLEET MANAGEMENT

Professional service equates to rapid response times and rectification of customers’ faults in the shortest possible time. Wasted and lost time costs a lot of money. For customers when their equipment is not working but equally for service companies if the right person is not chosen for the job.

The GPS module in REEFTmobile and REEFT’s GPS trackers installed in service vehicles provide an overview of the location of all employees. The map view is an integral part of Webplanner and searching for customers and their service items and seeing which employee(s) are closest is extremely quick. This significantly reduces response times and driving costs, while at the same time customers are guaranteed the shortest possible time from breakdown to resumption of operations.

All addresses, times, driving times and distances are stored in the system, so the information can be quickly matched to the jobs performed. This provides transparency and documentation for driving and driving time, internally and externally.

The GPS module also provides an overview of all the existing jobs and their locations, so it is easy to find new jobs nearby if an employee has time to spare. If a service engineer needs urgent assistance from a colleague, it is also easy to see who is closest and can step in the fastest.

MATERIALS REGISTRATION

Spare parts and materials can be of major importance when it comes to providing fast and efficient service. A single spare part can determine whether a breakdown is resolved quickly or whether the customer must wait a long time before operations can be resumed.

However, stocking spare parts can be a huge financial burden for most service companies. Therefore, it is important for service companies to have an overview and insight into their inventories so they know that the right items are in stock in the right quantities.

With REEFTmobile, each service engineer can be assigned their own warehouse location. This means there is always an overview of which spare parts and materials are in each service vehicle and inventories and registration of usage are part of the integration with the ERP system. This means that the company’s office always has an overview of what is in each service car.

When a service engineer registers a usage at a customer site, REEFTmobile ensures that it is automatically registered from the right service vehicle and the information is sent back to the ERP system immediately. From Touch App, it is even possible to see where a specific spare part is in stock. If a service engineer is lacking a specific spare part, they can quickly see which of their colleagues has it in their service vehicle.

TIME REGISTRATION

For service and specialist trade companies, a large share of earnings is in the sale of services and hours. It must also be easy and fast to work with time registration, both for the company’s admin and for the employees in the field.

With the timesheet module in REEFTmobile, we have created an efficient system that provides an overview of hours, overtime, supplements, holiday, time off in lieu, illness, etc. for the company’s service employees. Everything is managed digitally and is an integral part of both Webplanner and Touch App.

When employees’ timesheets are digitised, it means that admin no longer must wait for the information or spend time manually entering timesheets filled out on paper. The information is sent from Touch app for approval in Webplanner exactly when it is filled in by each employee.

This means that completed jobs can be invoiced much faster and that there is always an overview of whether all timesheets have been filled in and submitted. This reduces errors and ensures that all employees’ hours are invoiced.

JOB REPORTS AND CHECKLISTS

As a service company, it is often necessary to be able to document your work. This is a requirement if you work with statutory inspections. However, documentation is an effective way to create transparency and insight into the services provided to customers.

With REEFTmobile, it is possible to automatically create job reports and individual checklists each time a job is completed. The system collects and stores the various information about the work that has been performed and creates a job report and a checklist in a PDF format.

The content of checklists can be tailored to the specific types of work performed and job reports and checklists can be emailed to customers automatically.

CUSTOMER PORTAL

REEFTmobile is designed with a focus on managing customers’ service items and on being able to register and store information about the individual items when working with them. Up-to-date service histories and details about the items are always available during everyday work. This creates a strong platform for both the scheduling and work of service engineers.

That information is not only valuable for the service company. It can be just as valuable for the customers. It creates an overview and insight into all the customer’s service items and it shows what work has been done on them and when the next service is due. If the customer is subject to various statutory inspections of their items, it is crucial to be able to present the information and documentation when the Danish Working Environment Authority visits.

That is why we have created the REEFTmobile Customer Portal.

This is a web-based solution that enables service companies using REEFTmobile to offer their customers online access to all information and documentation about their service items. Service reports, checklists, photos, etc. are available 24/7 and can be accessed and displayed when needed. This helps customers in managing e.g. statutory inspections and at the same time creates a stronger bond between the service company and individual customers.

STATISTICS

REEFTmobile contains a lot of data. This is data that is continuously collected as the system is used and provides valuable insight into how a service company uses its resources.

How well is the employees’ time utilised? How much time is spent on warranties/complaints and how much is invoiced? How much is driving time and how much is working time? How many overtime hours are there compared to normal hours. Most importantly, how do these things evolve over time?

The above are only examples, because there are no limits to how the data in the system can be utilised. A common thread is that all the information can be used as a starting point for optimising your service business.

REEFTmobile contains a comprehensive statistics database, which is linked to the well-known reporting tool myDBR, which has been fully integrated as a module in Webplanner.

Based on SQL programming, with the REEFTmobile statistics module it is possible to create reports and visualisations that create valuable insight into operations. This means it is no longer guesswork where optimisations can be achieved, the REEFTmobile system can tell you

INTEGRATION

REEFTmobile integrates with a wide range of ERP systems, so no matter which one your company uses, it is possible to add REEFTmobile and strengthen the service business with a modern and value-creating digital platform.

You can find a list of our partners here. You are also welcome to contact REEFT directly by calling +45 70 210 211 or emailing info@reeft.dk and we will help you find the right partner for your company.

For many companies, investing in a modern field service management system is a big decision. However, it is also a decision that will clearly have a positive impact on the company’s finances. The investment in a REEFTmobile system is typically recouped in 1 to 1.5 years and afterwards the system helps ensure efficient operations and earnings, every day and for many years to come.

With REEFTmobile, many practical and administrative processes are optimised and digitised, including companies’ fleet management. This means that employees can save valuable time and work more efficiently, allowing more hours and materials to be invoiced quickly and correctly and that the risk of errors and omissions is minimised. This has a direct impact on the company’s finances and helps ensure maximum earnings from the company’s activities.

Thomas Andersen

Managing Director & Partner

+45 40 29 52 10
tha@reeft.com

Want to know more about REEFTmobile and the opportunities for your company?
Then contact our managing director & partner Thomas Andersen by emailing tha@reeft.dk or calling +45 40 29 52 10.

You can also see how we have helped other companies with REEFTmobile under our references here.

This post is also available in: Danish

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