The daily activities have been streamlined at Intego
With REEFTmobile the national company Intego has taken yet another step towards digitalised and improved processes, and thus a more efficient workday.
At Intego, focus is always on improving their processes. This is why they began searching for an electronic solution to manage jobs internally and with their customers three years ago.
– We’d have lots of pieces of papers in the service cars, which had to be filled in manually and handed in to the office once a week, where they would likewise be handled manually. We were sure that we could do it more professionally and decided to switch to an electronic version, because we could see the potential, says Morten Christensen, head of IT at Intego, and adds:
– At the same time, we wanted to be able to carry out the statutory inspection with our customers faster and more efficiently. We though it was too time-consuming when our staff had to fill in papers, hand them back to the office, where they would be scanned and sent to the customer. Instead, we wanted a digital solution for inspection planning and document handling following inspections with our customers.
Intego is one of Denmark’s most specialised and customer-oriented companies in turn-key electrical solutions for business and industry, and infrastructure.
The national company has more than 550 employees, many of whom are service managers and service engineers for whom REEFTmobile has become their daily companion. The choice fell on REEFT, when they switched to an electronic solution back in 2013 in order to digitalise and streamline all the paperwork.
We developed together with REEFT, and after a test period based on a small group, there was no doubt that REEFTmobile was the solution, says Morten Christensen and adds:
“With REEFTmobile we can send jobs to our service managers and service engineers, who can easily keep track of them. At the same time, they can fill in their forms electronically, which means that they are registered in the system immediately. This way the finance department can tell when a given job has been completed and start invoicing. Furthermore, we’re able to present the result of the statutory inspection we carry out with our customers much faster.”
REEFTmobile has made life easier for the service managers and engineers. The service managers have an overview of the engineers, who can attach photos to the individual case for documentation. And this way misunderstandings can be avoided.
– Overall, REEFTmobile has made our workday easier and more efficient, says Morten Christensen.